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Real-time attendance tracking, right in Tessitura
Scan any type of entry barcodes to manage attendance for entrance to exit — and everywhere in-between
Scan traditional, print-at-home, and mobile tickets & membership cards
Composite tickets let you scan a single bar code to represent multiple items in a package or all attendees in a group
Members can skip the line! Scan their card and mark attendance directly on the device
Manage entry by location, whether special exhibits or specific entry points
Scan on exit to track how long visitors stay or to manage re-entry
Set a window of time for valid entries to facilitate timed admission or event arrivals
Offline mode lets you scan tickets even without an internet connection, and upload your attendance data to Tessitura later
Contactless scanning
Offer safe, efficient entry with contactless scanning
Guests can scan physical or mobile tickets and membership cards
Clear notifications on devices indicate when a scan is successful or when assistance is required
Check in groups with a single scan
Convert handheld scanners with tabletop or freestanding pedestals
Personal customer service
Make every customer feel welcome and cared for
Personalized messages appear on the scanner so attendants can thank patrons for their loyalty or direct members to the lounge
Send automatic notifications when VIPs arrive so staff can greet them accordingly
Resolve seating issues on the spot — whether a customer needs wheelchair seating that you hadn’t anticipated or someone with balcony tickets is afraid of heights.
Put seats on hold right from the scanner, so you know they’ll still be available when your patrons reach them.
Monitor in real time
View real-time sales and attendance data, directly on the scanner or in Tessitura
Know who is in your venue at any given time
Set up alerts so that staff can know when VIPs enter your facility and greet them accordingly
Track member attendance patterns
View real-time sales and attendance data directly on the handheld scanning device or in Tessitura
Track trends
Attendance completes the full picture of your customers. Tessitura’s powerful analytics suite lets you use this data to guide your communications and engagement strategy.
Analyze attendance data for single-ticket buyers, members, VIPs
Track patterns in member attendance to understand benefits usage
See who is using their tickets and who isn’t so you can target your messaging
Compare year-over-year data for a variety of programs and price types
Let data inform your decisions, like planning staffing needs based on attendance trends
Special access areas
Use access control to open doors to VIP or donor lounges, grant access to backstage tours, offer complimentary drink vouchers, and more
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