Building durable success
Arts and Culture / Business Strategy • 3 min
Andrew Recinos and Dave Wakeman discuss how live event producers can build fans for life
Boost your fraud defenses
Security / Finance / Technology • 4 min
Three steps you can take to prevent a spike in fraud
Hedgehogs and hospitality
Arts and Culture / Innovator Series / Community Engagement / Business Strategy • 15 min
A case study in values-driven strategy at Irish Arts Center
How Pittsburgh’s cultural district is revitalizing downtown … again
Arts and Culture / Innovator Series / Community Engagement • 14 min
Pittsburgh Cultural Trust plays a role in catalyzing economic recovery
The invisible jazz hand
Arts and Culture / Innovator Series • 12 min
Birmingham Hippodrome makes an economic case for musical theatre
Decoding the trend busters
Arts and Culture / Business Strategy • 2 min
Andrew Recinos highlights arts organizations increasing participation
Nurture deep roots
Arts and Culture / Business Strategy • 16 min
Understanding the value of purpose in arts and culture
Everyone can innovate
Arts and Culture / Business Strategy / Collaboration / Digital / Technology • 7 min
Discover the innovator inside you
Want big results? Start smaller
Arts and Culture / Business Strategy / Digital / Technology • 5 min
How to make innovation routine
What holds you back?
Arts and Culture / Business Strategy / Digital / Technology • 7 min
Surprising barriers that keep your team from innovating
Spring into digital donations
Fundraising / Memberships / Ticketing and Admissions • 8 min
Three ways to leverage online giving this season
Putting the i in team
Arts and Culture / Business Strategy / Digital / Technology • 5 min
Why the right team is the secret to unlocking innovation
Power, Glamour, Rebellion
Arts and Culture / Innovator Series / Audience Development • 19 min
Exploring social change as exhibition outcome in ACMI’s Goddess
Becoming awe-centric
Arts and Culture / Business Strategy • 17 min
Three steps to elevating awe in your arts and culture organization
Cultivating connection
Arts and Culture / Innovator Series / Community Engagement • 20 min
Melbourne Recital Centre built community by transforming its spaces
Be well
Arts and Culture / Business Strategy • 20 min
Is this the moment for us to change the arts and culture narrative?
Good data is about people
Arts and Culture / BI and Analytics / Technology • 45 min
How data is fueling the future of arts and culture (and why Tessitura members have an edge)
The audacity of relevance
Arts and Culture / Innovator Series / Community Engagement • 16 min
Alex Sarian, President & CEO of Arts Commons, urges us to prioritize shared cultural experiences in the face of social isolation
Win the whole visit
Arts and Culture / Innovator Series / Audience Development • 13 min
Liam Darbon from Tate invites us to reach future audiences with an innovative single customer view approach
Putting butts in seats with digital arts education
Arts and Culture / Innovator Series / Audience Development • 13 min
Zenetta S. Drew challenges us to rethink the impact of cultural literacy on audience development
Who we are, what we value and where we’re headed
Arts and Culture / Technology • 40 min
Recapping the TLCC Orlando 2023 opening session
Putting it together
Arts and Culture / BI and Analytics / Business Strategy / Digital / Technology • 5 min
How one museum brings digital transformation to life
Ready, set, summer! Five ways to prepare for the busy visitor season
Arts and Culture / Museums • 5 min
Tips for museums and attractions to offer a seamless experience
Audience behaviors are changing. Are you keeping up?
Arts and Culture / BI and Analytics / Business Strategy / Digital / Technology • 5 min
Leveraging customer networks in a digital world
Propelling innovation
Arts and Culture / BI and Analytics / Business Strategy / Digital / Technology • 5 min
Three technology advances driving digital transformation in arts and culture
Debunking four digital transformation myths
Arts and Culture / BI and Analytics / Business Strategy / Digital / Technology • 5 min
Setting the record straight about common misconceptions
Beyond the buzz
Arts and Culture / BI and Analytics / Business Strategy / Digital / Technology • 5 min
What I wish someone had told me about digital transformation
It's not always bots
Security / Finance / Technology • 5 min
Six ways to reduce the impact of fraudulent chargebacks
You’ve got a smash hit. Dream or nightmare?
Arts and Culture / Ticketing and Admissions • 5 min
A hit should be all upside. True Tickets helps keep it that way.
Accidental lessons
Arts and Culture / Collaboration / Fundraising / Memberships / Ticketing and Admissions • 5 min
Four reminders when diving into new arts and culture territory
What we learned
Arts and Culture • 30 min
Andrew Recinos shares how arts and culture institutions can thrive in uncertain times
Make your DEI commitments mean more
Arts and Culture / DEAI / Marketing • 7 min
Four ways marketers can activate their organization's diversity and inclusion goals
Seven things I learned at Digital Marketing Boot Camp
Arts and Culture • 6 min
Karyn Elliott writes about her experience at Capacity Interactive’s Digital Marketing Boot Camp for the Arts
How to have a digital mindset in an analog industry
Arts and Culture • 5 min
What arts & culture can learn from a digital-first event planner
Intentional support
Arts and Culture / Innovator Series • 10 min
Barbara Polk reveals ways the Kennedy Center invests to engage employees
Putting audiences in the director’s chair
Arts and Culture / COVID-19 / Virtual Experiences / Innovator Series • 13 min
Rathi Kumar lifts the curtain on the Young Vic’s Best Seat in Your House initiative
Make the most of GivingTuesday
Arts and Culture / Fundraising • 5 min
Ellie Griffiths takes you from setting goals to saying thank you
Turn insight into action
Arts and Culture / BI and Analytics • 5 min
Three steps to a meaningful customer data strategy
Data overdrive: How to become a reporting rockstar during the year-end fundraising push
Arts and Culture / Fundraising / BI and Analytics • 5 min
Tessitura’s analytics tools allow you to answer critical end-of-year campaign questions.
Distractions abound. What does that mean for training your staff?
Arts and Culture / DEAI / Education • 5 min
We’ve been evolving our learning materials and programs to maximize learner engagement because of the many competing demands on time and attention.
Know your visitors
Arts and Culture / Audience Development / Business Strategy / Customer Service / Marketing • 7 min
Four keys to cultivating better customer relationships
Show up as yourself
Arts and Culture • 3 min
Stephanie Ybarra of Baltimore Center Stage discusses the power of vulnerability
Fundraising isn’t always a party
Fundraising • 5 min
Combat the cost of living crisis by making the most of your donor data
Digital tickets
Digital / Technology • 6 min
How Tessitura’s members are adapting to a contactless world
The next generation of payment processing
Arts and Culture • 5 min
Lessons for the arts and culture sector from the company that powers payments for Uber, Spotify, and eBay
What arts & culture can learn from a data analytics visionary
Arts and Culture • 5 min
The CEO of Sisense on gut feelings, thinking in multiple dimensions, and innovating for a better world
Tessitura: The technologist’s co-op
Arts and Culture • 5 min
How Tessitura’s member-owned model fuels innovation in arts and culture
Tessitura is a non-profit. Here’s why.
Arts and Culture • 5 min
A tech company that puts arts & culture at the front of the line
Build back stronger
Arts and Culture / Business Strategy / Community Engagement / Technology • 3 min
Andrew Recinos on creating passionate communities at the intersection of art, culture and technology
Imagining a world abundant with arts & culture
Arts and Culture • 5 min
The power of arts and culture to celebrate our common humanity
Arts & culture: best common denominator
Arts and Culture • 5 min
The power of arts and culture to gently dismantle barriers
Tessitura E-commerce sites
Digital / Technology • 5 min
Roundup of some of our favorite websites powered by Tessitura E-commerce
Can arts & culture increase compassion?
Arts and Culture • 5 min
New research shows a connection between arts and compassion that many have long suspected.
Supercharge your skills
Arts and Culture / Business Strategy / Education / Technology • 8 min
Building organisational resilience with Tessitura super users
Resources for cancellations and capacity restrictions
Ticketing and Admissions / COVID-19 / Technology • 3 min
We are here to help you as you navigate ongoing developments
Does arts & culture lead to innovation?
Arts and Culture • 5 min
From the Medicis to Apple, exploring the creative journey from arts & culture to breakthrough innovation.
The Long Tail of Product Development
Technology • 5 min
Alex Harris offers a peek into the work of Tessitura’s Innovation team | Tessitura Network
Do we remember how to be curious?
Arts and Culture • 5 min
How arts and culture leads the way out of a curiosity drought
How one nonprofit digitally transformed to support art and culture in a changing world
Digital / Technology • 3 min
How one nonprofit digitally transformed to support art and culture in a changing world
Expanding the radius
Arts and Culture / Accessibility / Fundraising • 45 min
Increasing philanthropic support with an authentic approach to DEAI
Five questions to ask before your next donor meeting
Fundraising • 5 min
With Tessitura, the answers are right at your fingertips
Quick giving inspiration for Giving Tuesday
Customer Service / Digital / Fundraising / Technology • 3 min
Once you’ve inspired people to give, you want to make it as easy as possible.
Why arts & culture is essential today
Arts and Culture • 12 min
Healing the world requires five human traits: arts & culture delivers them all.
Demystifying the Future
Digital / Arts and Culture • 5 min
Kristen Olson reflects on a keynote conversation between Kwame Kwei-Armah and Seb Chan
The end is the beginning
Arts and Culture / BI and Analytics / COVID-19 / Finance • 5 min
How the Houston Ballet tells the story of their data through times of change
Hosting: the strong, silent type
Business Strategy / Technology • 3 min
Anna Wessely writes about Tessitura’s migration to the commercial cloud
Hosting engaging digital performances
Arts and Culture / Digital / Ecosystem Partners / Virtual Experiences • 3 min
An interview with Tessitura, Vimeo, and The National Theatre
Make your on-sales a success
Ticketing and Admissions / Digital / Customer Service / Technology • 5 min
Eight tips to help you plan for a smooth on-sale | Tessitura Network
Reopening, reconnecting, rebuilding
Arts and Culture / Audience Development / Business Strategy • 5 min
Karyn Elliott shares five strategies to prepare to welcome your audiences back
From lockdown to full capacity
Arts and Culture / Business Strategy / Virtual Experiences • 5 min
Ten things Australian and New Zealand organizations have learned from reopening
Digital Transformation
Digital / Technology • 3 min
John Jakovich writes about cultivating innovation at Tessitura
Six museums inspiring us right now
Museums / Community Engagement / Digital • 5 min
Museums are demonstrating value with innovative and audience-focused responses
Five tips for building engagement with virtual experiences
Business Strategy / Digital / Virtual Experiences • 5 min
Build an intentional customer journey to cut through the Zoom fatigue
Little things are coming!
Technology • 5 min
Chris Szalaj shares small features that will have a big impact in Tessitura v16
Highlights from Tessitura Europe Community Week
Arts and Culture / Business Strategy / COVID-19 • 5 min
Our top takeaways from a week of sharing, gaining insight and finding inspiration as a community
Tailor your gift certificates for virtual events
Digital / Ticketing and Admissions / Technology / Virtual Experiences • 4 min
Tips for making the most of the gift-giving season
Six takeaways from Arts Marketing Association’s first Arts Marketing Festival
Arts and Culture / Business Strategy / COVID-19 • 3 min
Highlights from the two-day virtual festival that brought together arts professionals from the UK and beyond
A refounding moment
Arts and Culture / Business Strategy / COVID-19 / Virtual Experiences • 5 min
Digital transformation in arts & culture: An interview with Kristin Darrow
Moving from data visualization to predictive forecasting and machine learning
BI and Analytics / Technology • 5 min
Chris Wallingford offers a peek into the future of Tessitura Analytics
It’s always the season for retail revenue
Business Strategy / Ecosystem Partners / Memberships / Technology • 3 min
And for connecting Tessitura with your retail point-of-sale software
Six quotes that captured our imagination at Digital Marketing Bootcamp for the Arts
Arts and Culture / Business Strategy / COVID-19 • 3 min
Highlights from the two-day virtual event that brought together digital marketers from the arts and cultural sector
Refresh your Tessitura knowledge with our free training resources
Technology • 4 min
Online courses, guides, and videos for beginners and experts alike
Once upon a time, in a world where data became insight…
BI and Analytics • 6 min
Tessitura’s Kate Watson writes about telling your data story
Making donations faster and easier
Digital / Fundraising / Technology • 4 min
How we created One-Page Giving | Tessitura Network
Turning data into dashboards
BI and Analytics / Technology • 6 min
Amy Welsh shares the five-step process she uses to create Tessitura Analytics dashboards
Delivering virtual experiences with Tessitura
Digital / Ticketing and Admissions / COVID-19 / Technology / Virtual Experiences • 5 min
How to get started with bringing your work into the digital space
Let your customers choose what to pay in TNEW
Digital / Ticketing and Admissions / Business Strategy / COVID-19 / Technology • 3 min
Ideas and considerations for editable pricing
Innovators in Conversation: Nancy Yao Maasbach
Arts and Culture / Innovator Series • 45 MIN
In the wake of a five-alarm fire, “Kung-flu,” and anti-Asian American racism, Nancy Yao Maasbach discusses equity in arts funding, the sustainability of small but vital cultural institutions, and volatility on the road to conscience.
Seven tips for reopening
Business Strategy / COVID-19 / Ticketing and Admissions • 9 min
Make every visitor feel safe, and communicate more than ever.
How to approach physically distanced seating
Ticketing and Admissions / Business Strategy / COVID-19 / Technology • 6 min
Let your data help determine your approach
Innovators in Conversation: Howard Herring
Arts and Culture / Business Strategy / Collaboration / Digital / Innovator Series / Orchestras • 45 MIN
Hear how the New World Symphony is responding to this moment by fully realizing the orchestra’s digital possibilities.
Innovators in Conversation: Kwame Kwei-Armah
Arts and Culture / COVID-19 / Innovator Series / Theatre • 47 min
The Artistic Director of the Young Vic speaks about how theatre can help us face the threats of the coronavirus and systemic racism
Innovators in Conversation: Shannon Bennett
Arts and Culture / COVID-19 / Innovator Series • 45 mins
How can arts and culture rapidly evolve?
Reducing membership churn
Arts and Culture / Business Strategy / COVID-19 / Fundraising • 7 min
Insights on renewing members during a period of change
How Aristotle can help with your donor segmentation
Arts and Culture / Business Strategy / Fundraising / COVID-19 • 6 min
Rhetoric, value, and the art of tailored persuasion
Innovators in Conversation: Claire Spencer
Arts and Culture / COVID-19 / Innovator Series • 44 mins
Learn how CEO Claire Spencer and her team are charting a course through immediate crisis to recovery directly linked to the Centre’s values.
Innovators in Conversation: Annie Burridge
Arts and Culture / Business Strategy / COVID-19 / Digital / Innovator Series • 54 mins
How Austin Opera quickly launched a digital programming series with brand-new content during closures related to COVID-19
The Opportunity of Asking
Arts and Culture / Fundraising / COVID-19 • 5 min
Hands-on advice for making the most of GivingTuesdayNow
Saying Please and Thank You
Arts and Culture / Fundraising / COVID-19 • 5 min
Getting ready for GivingTuesdayNow | Ellie Griffiths, Tessitura Network
Innovators in Conversation: Scott Stulen
Arts and Culture / Audience Development / Business Strategy / Collaboration / COVID-19 / Innovator Series • 45 mins
How Philbrook Museum is leaning outward, rather than in, during the COVID-19 crisis
Connection and Presence
Arts and Culture / COVID-19 • 3 min
Erin Koppel writes about Tessitura Arts & Culture Connections
Your customers are not strangers
Arts and Culture / Business Strategy / COVID-19 • 6 min
How to maintain relationships and retain revenue when your doors are closed
Understanding your audience during a crisis
Arts and Culture / Business Strategy / COVID-19 • 6 min
Why segmentation is more important than ever during COVID-19
Be where your donors are
Arts and Culture / Fundraising / COVID-19 • 3 min
How to use video to keep close to your donors | Erin Koppel, Tessitura Network
What does it mean to be a relational fundraiser during social distancing?
Arts and Culture / Fundraising / COVID-19 • 3 min
Three things savvy fundraisers can do now | Erin Koppel, Tessitura Network
Back to basics: CRM strategy
Business Strategy • 5 min
Jenifer Thomas LaMorte writes about how to achieve successful CRM by aligning your platform, process, and people.
Tessitura Europe Conference features over 100 presenters in 60+ sessions
Company News / Arts and Culture / Community Engagement • 4 min
Chilina Madon writes about the people power behind the Birmingham conference
Culture breathes new life into a struggling town
Arts and Culture • 10 min
Andrew Recinos talks about how arts and culture is transforming a small English town.
Enlightenment
Arts and Culture / Technology • 35 min
Andrew Recinos and John Jakovich talk about how neat ideas and practical application can lead to tremendous results.
Websites are relationship builders
Business Strategy / Digital • 5 min
Jenifer Thomas LaMorte writes about how to maximize your website's potential to deepen engagement with your patrons
Creating a State of the Imagination Theater
Arts and Culture / Innovator Series / Theatre • 15 min
Criss Henderson and Chris Plevin introduce us to The Yard at Chicago Shakespeare, one of the most flexible theater venues in the world
Truly integrating volunteers and interns into your organization
Arts and Culture / Collaboration / Community Engagement / Innovator Series • 19 min
Nicole Smith of the Adrienne Arsht Center demonstrates the power of building meaningful volunteer and internship programs
Music for Life: The power of creativity for people living with dementia
Arts and Culture / Collaboration / Community Engagement / Innovator Series • 15 min
Daisy Swift shows the impact of creative music making and Wigmore Hall’s commitment to building a dementia-friendly society
How to Be a Poetical Scientist
Arts and Culture • 6 min
In the story of Ada Lovelace, whose approach to the world shaped the future of technology, learn how the world of arts and culture can use her example to lead in new and unexpected ways.
Getting the Marriage Right
Arts and Culture / Business Strategy / Collaboration / Innovator Series • 22 min
When artistic and administrative teams truly unite on a shared goal, they can achieve powerful outcomes
The Value of Everything, Part 4
Arts and Culture / Business Strategy • 5 min
What matters most when everything is important?
The Value of Everything, Part 3
Arts and Culture / Business Strategy • 3 min
What matters most when everything is important?
Seven stories of success from the opera world
Arts and Culture / Audience Development / Business Strategy / Customer Service / Marketing / Presenting and Performance • 3 min
From the Royal Opera House to Opera Australia, these seven companies have bold ideas to share
The Value of Everything, Part 2
Arts and Culture / Business Strategy • 3 min
What matters most when everything is important?
The Value of Everything, Part 1
Arts and Culture / Business Strategy • 3 min
What matters most when everything is important?
Stepping into the Void: A Courageous Collaboration
Arts and Culture / Community Engagement / Innovator Series • 14 min
Tessitura's Innovator Series | A talk by Claire Spencer
Does the Lookalike Segment Make All Audiences Look Alike?
Arts and Culture / Audience Development / Community Engagement / Innovator Series / Marketing / Theatre • 15 min
Tessitura's Innovator Series | Tessitura's Innovator Series | Tory Bailey argues that traditional marketing has led to homogeneous theatre audiences. and that even small steps can help diversify both storytelling and audience development.
Arts Administration as Transformative Creativity
Arts and Culture / Fundraising / Innovator Series / Theatre • 14 min
Tessitura's Innovator Series | A talk by Torrie Allen
The Pie Chart of Happiness
Arts and Culture / Innovator Series • 19 min
Tessitura's Innovator Series Live | A talk by Patrick McIntyre
10 inspiring insights from women in arts and culture
Arts and Culture / Audience Development / Business Strategy / Customer Service / Marketing / Presenting and Performance • 6 min
On International Women’s Day we pay tribute to the inspirational women in the field of arts and culture who work to empower artists, audiences and communities.
The Audience π
Audience Development / Marketing / Innovator Series • 18 min
Sarah Ogle, Director, Marketing & Communications Director, Liverpool Everyman and Playhouse | Is there a magical formula for growing your audience? Sarah discusses developing a shared plan to focus on mission and audience. This talk was recorded live at the 2017 Tessitura European Conference.
What I Learned Curating Talks by Cultural Leaders
Arts and Culture / Marketing • 6 min
How can you increase the effectiveness of your marketing spend, decrease your costs and more authentically engage with individuals by taking advantage of the data you’re collecting?
Dance Magazine | Yes, It IS Possible to Build New Ballet Audiences in 2017
Audience Development • 2 min
Dance Magazine spotlights three Tessitura-powered dance companies who are finding ways to grow their audiences
“Michael Wong, have you eaten yet?”: The journey to knowing ourselves and our members
Arts and Culture / Business Strategy / Memberships / Innovator Series • 16 min
Nancy Yao, President, Museum of Chinese in America, shares how the challenges of her museum illustrate the importance for all organizations of really knowing their members
Deconstructing the Notion of "An Audience"
Audience Development / Community Engagement / Innovator Series • 16 min
Chris Lorway, Executive Director, Stanford Live | Learn how Stanford Live is embacing the idea that there is no "one size fits all approach” to building new audiences.
Find Your Music™: Building Audiences through Community
Audience Development / Community Engagement / Innovator Series • 17 min
Martha Gilmer, CEO, San Diego Symphony | Learn how an emphasis on connecting with the community is reenergizing the entire San Diego Symphony team of musicians and staff, propelling ticket sales to record levels and inspiring new donors.
Taking Shakespeare on the Road
Arts and Culture / Education / Business Strategy / Innovator Series • 18 min
Michael Witmore, Director, Folger Shakespeare Library | Michael reflects on how institutions can choose to make access and relevance a priority in their work.
Warning: Don’t Throw the Baby Out with the Bathwater
Business Strategy / Marketing / Innovator Series • 19 min
Elaine Chia, CEO, City Recital Hall Limited | City Recital Hall is transforming from a venue-for-hire to a presenting venue, while balancing the needs of established hirers and traditional audiences with a focus to broaden and diversify.
Keeping Your People and Culture Close
Arts and Culture / Innovator Series • 14 min
Andrew Recinos, Executive Vice President, Tessitura Network | Always a crowd favorite and a moving speaker, Andrew delivers another inspirational talk on the important work we do as individuals engaged in the business of arts and culture.