Tailor-Made Solution

Tessitura was born out of Metropolitan Opera’s frustration with its siloed ticketing and fundraising systems and a lack of better options on the horizon. In 1995 The Met’s board of trustees in New York City authorized $5 million to build an integrated customer relationship management (CRM) system, tailor-made for an arts and cultural organization. Chuck Reif, now Tessitura’s Chief Engineer, was appointed project manager for the development of Impresario (later renamed Tessitura), which became operational during the 1998–99 season.

One Unified System

Chuck Reif and his team developed a unified enterprise system that cut across all the functions of an arts and cultural organization to enable connections with prospects, donors, members, single-ticket buyers, subscribers and more. Tessitura was a solution equally strong for ticketing, fundraising, marketing, customer relationship management, data mining and web capabilities.
2001
Tessitura Network founded
1
unified enterprise system
7
founding organizations

Seven Pioneering Organizations

Another six forward-thinking organizations saw that this system could fulfill their need for unified CRM capabilities. They met in 2001 in Santa Fe — a gathering we now call our first “conference.” Santa Fe Opera, John F. Kennedy Center for the Performing Arts, San Francisco Symphony, Seattle Opera, New York City Center and Lyric Opera of Chicago joined forces with The Met. Leaders from the seven organizations shook hands, pledging to share costs and form a non-profit company to be led by Jack Rubin.

Metropolitan Opera

Metropolitan Opera

New York

Santa Fe Opera

Santa Fe Opera

Santa Fe

Kennedy Centre

John F Kennedy Center

Washington DC

SF Symphony

San Francisco Symphony

San Francisco

Seattle Opera

Seattle Opera

Seattle

NY City Center

New York City Center

New York

Lyric Opera of Chicago

Lyric Opera of Chicago

Chicago

Powerful Arts & Cultural Community

In every way, the arts and cultural community created Tessitura Network. We’re proud that our seven founding organizations are still with us today and that our community influences and guides everything we do. The Tessitura Learning and Community Conference, regional and topical community group gatherings, and our active online forums and groups facilitate sharing of insights and best practices amongst the arts and cultural community.

750+
leading arts & cultural organizations
200+
passionate team members
100%
focus on our mission to enable arts and cultural organizations to achieve success